Refund Policy
Last updated: June 1, 2026
1. Airtime and Data Top-Ups
Once airtime or data has been successfully delivered to the recipient's phone number, refunds are generally not possible. If a top-up fails, the amount will be refunded to your payment method.
2. Bill Payments
For electricity, internet, and TV subscription payments, refunds depend on the service provider's policy. If a payment fails to be processed by the provider, we will refund your payment.
3. AI Credits
AI credits are non-refundable once purchased. Credits have no cash value and cannot be exchanged for money.
4. Processing Time
Eligible refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
5. How to Request a Refund
To request a refund, please contact our support team at info@choyis.com with your transaction details. Include your order number and a description of the issue.
6. Contact Us
If you have any questions about this Refund Policy, please visit our Support page or email us at info@choyis.com.